Reference

Your Privacy Is How We Build Trust

Q: Can I request a copy of my data?

Yes. Email support@utamajitu.xyz with your account username and photo ID. We'll prepare a complete export of your personal data, play history and transactions within 14 days. The file will include everything we hold about you in machine-readable format.

When you open an account with utamajitu, your personal information, deposit methods and play history are protected by encryption and strict access controls.

Account verification by email and phonePayment data encrypted end-to-endPlay history stored on your account only

Explore the Lobby Read FAQ

What Data We Collect and Why

utamajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

utamajitu collects your name, email, phone number and date of birth when you register. During deposit via DANA, OVO, GoPay or QRIS, we receive transaction details and verify your identity with your bank or e-wallet provider. We also log your login times, game selections and betting

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amounts to detect fraud and ensure account security. Your location depends on local law and the IP address linked to your session. We never sell your data to third parties. All information is stored in encrypted databases and retained only as long as your account is
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active, plus a retention window for compliance purposes where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data? Our support team is here to help you understand your privacy rights, request account changes or report a concern.

Email Support Send your privacy inquiry to [email protected]. We respond to all data requests within 48 hours. Include your account username and the specific question so we can help faster.

Live Chat Open the chat widget in the bottom right of your account dashboard. Our team answers privacy questions in real time during lobby hours. Perfect if you need immediate clarification on how your data is used.

Phone Support Call our Jakarta office Monday–Friday, 10:00–18:00 WIB. Ask for the Account & Privacy team. They can walk you through your data, explain retention policies and help with access requests.

HOW WE SECURE YOU

Your Data Security and Rights

We encrypt all data in transit and at rest using industry-standard protocols. Your DANA, OVO, GoPay and QRIS payment details are never stored on our servers — your bank or e-wallet provider…

Encryption Standard

All account logins, deposits and game sessions use TLS 1.3 encryption. Payment card and e-wallet data is never stored on utamajitu servers; processing is handled by trusted payment partners only.

Cookie Use

We use session cookies to keep you logged in and functional cookies to personalise your lobby view. Analytics cookies help us understand how the site performs. You can disable any cookie type in your browser privacy settings anytime.

Account Access Control

Only you and authorised support staff (for verification purposes) can access your account. Two-factor authentication is available for added security. Change your password regularly and never share your login details with anyone.

Data Retention

Active account data is kept as long as your account exists. After closure, play history is deleted within 30 days. Tax records and transaction logs are retained for seven years where Indonesian law requires.

Your Data Rights

You can request access to all your personal data, ask us to correct it or request deletion where local law permits. Submit requests to [email protected] with your account username and ID photo for verification.

Privacy Complaints

If you believe your data rights have been violated, contact our Data Protection Officer at [email protected]. We investigate all complaints within 14 days and respond with findings and next steps.

Frequently Asked Privacy Questions

No. We share your data only with payment processors (for DANA, OVO, GoPay and QRIS transactions) and legal authorities where required by Indonesian law. We never sell your information to marketers or third-party advertisers. Your play history stays private to your account.

DANA, OVO, GoPay and QRIS payment details are not stored by utamajitu — your bank or e-wallet provider manages that. We keep transaction records (amounts, dates, reference numbers) for seven years for compliance with tax law. You can request a copy of your transaction history anytime.

Yes. Email [email protected] with your account username and photo ID. We'll prepare a complete export of your personal data, play history and transactions within 14 days. The file will include everything we hold about you in machine-readable format.

Your active account data (name, email, play history) is deleted within 30 days of closure. We retain tax records and transaction logs for seven years where Indonesian law requires. You can request early deletion of non-essential data by contacting our Data Protection Officer.

No. Your play history, bet amounts and results are stored securely on your account only. Only you and authorised utamajitu staff (for fraud detection and support purposes) can access it. We never share game details with third parties or display them publicly.

Cookies keep you logged in, remember your game preferences and help us improve the site speed. You can disable any cookie type in your browser settings. Essential cookies (login) cannot be turned off or the site will not function; all others are optional.

Your location depends on local law. We follow Indonesia's data protection rules everywhere. Your city or province does not change how we encrypt, store or protect your data. All accounts receive the same privacy safeguards regardless of where you access the lobby from.

Your Privacy Is How We Build Trust

Contact Us About Your Privacy

Your Data Security and Rights

Encryption Standard

Cookie Use

Account Access Control

Data Retention

Your Data Rights

Privacy Complaints

Frequently Asked Privacy Questions

01 Does utamajitu share my data with other companies?

02 How long do you keep my payment information?

03 Can I request a copy of my data?

04 What happens to my data if I close my account?

05 Is my play history visible to anyone else?

06 How do you use cookies on utamajitu?

07 What if I'm playing in Denpasar or another Indonesian city — does location change my privacy?

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